We are delighted that you are considering buying from us. But we do need to ensure you understand the conditions of trade. If you have questions, please let us know at time of ordering in "Additional Notes" or before items are processed and shipped.
Products & Pricing
All pricing quoted is in Australian Dollars (AUD / AU$) and inclusive of 10% GST. Delivery charges are calculated as an additional charge according to the number of item/s ordered and the receiver's delivery address. All pricing, products and stock availability are subject to change at any time.
Ordering & Payment
Place your order on-line through our website or alternatively you can contact us (click here for how)and we will assist you. Sometimes the piece has been sold via non-website channels and we will do our best to source alternatives for you to consider or refund the money.
You can select to pay by PayPal (at time of placing order), or pay by Direct Debit (and pay straight away after the order is placed), or Call Me for Payment, or organise a Lay-by (see details below).
- TRCS is the cause of the delay e.g. we are sourcing other crystals for your order
- TRCS agreed to your request for payment by lay-by or similar arrangements
in which case the crystals are marked as "on hold" on the website and held at our premises until full payment is received.
Direct Debit Payments:
Commonwealth Bank for payments:
The Rock Crystal Shop
SMS or email us a copy of the transfer receipt so we will start preparing you goods for shipments once funds clear.
Buying on Lay-by:
If you want to buy expensive items $200 or more, we understand that it may take a couple of pay periods to pay for it. We now offer this to you on the following understanding:
We will hold the item(s) until fully paid (with postage within 2 months of initial payment and you pay 30% upfront of the full payment amount (excluding postage), another 25+% within a month and complete the payments WITHIN 2 months. If you do not proceed, we will keep 20% of the full payment amount (excluding postage) as a "restocking" fee - it is to ensure the genuineness of your intention to proceed.
Where we deliver
TRCS delivers to most locations within Australia using Australia Post's "standard parcel post with tracking/registered mail" services so you can trac the parcel when we give you a tracking number, at http://auspost.com.au/track/track.html. We can ship overseas but we will need to quote you the cost separately. Unfortunately we cannot ship to the USA due to rules of our insurer.
Delivery costs are calculated according to the number of item/s ordered, weight, dimensions and delivery destination.
To calculate the delivery cost place the item/s in your Shopping Cart, enter your Australian postcode for your delivery location, and click Go.
You can also pick the set price for Gift Certificates and Very Small Flat Parcel.
If you know you may be ordering several small lots to suit your budget, you can also select the option to pay for your crystals now and when, over a few weeks, you complete your purchases we will calculate postage and handling.
When we deliver
Orders received are sent by Australia Post within three business days of confirmation of cleared funds into our bank account / PayPal account. If you need them urgently, advise us and we can arrange EXPRESS POST for a few extra few dollars.
Or you can pick up from St Leonards shop or via one of the market location we trade at - advise location in the "Additional Notes" area during checkout.
If we are on holidays or a family emergency occurs then there may be a delay but we will do our best to let you know ASAP - call us on (02) 8068 2668 or 0411 303 404 if you are at all concerned.
We strongly recommend that you purchase insurance if you have place an order. For Australia Post this is $1.50 for every $100 with "signature on delivery" being required by Australia Post on insurance over $300. Advise us in the "Additional Notes" although we are likely to contact you to confirm on large orders. While we do our very best to pack well,be aware that damage through rough handling or lost of a parcel during transport is only covered if you are insured.We ensure tracking of parcels so that you know when we sent the items and where it is at: http://auspost.com.au/track/track.html, but very occasionally items can be lost by Australia Post during transit and you may not even receive up to $50 back from them if you do not have insurance - Australia Post decides payment or not.
Returns, Refunds & Exchanges
Each TRCS piece unique. No handmade crystals or fossils are exactly the same, nor any natural crystal, rock or fossil. Slight colour and sizing variations may occur due to the difference with materials used, lighting at time or photography or placement of piece, and different computer screens and settings. Should you require a specific shade of colour please contact us and we can arrange to send you images of the stock that is available.
Items are sold as is. There are no refunds unless the product description has misrepresented the piece - please check the description and photographs for chips, scratches, etc. We would have already discounted the price if this occurred on polished pieces. While we do our best to describe major imperfections on natural pieces, they ARE natural, so nicks and fractures do occur during their growth and handling.
Change your mind
We do not refund. If you have this concern, discuss it with us at time of ordering. We can send extra photographs or organise for you to see the piece at one of the markets. If you are buying for another person, consider buying a gift certificate.
Lost in transit
We send all parcels by tracked mail unless we agreed with you not to do so for inexpensive items or gift vouchers. If an item does not arrive, use the tracking number we gave you to find the status at: http://auspost.com.au/track/track.html. If we did not give you a tracking number - contact us to give you one. We will help you with making a claim if Australia Post seems to have lost it (very rare).
Damaged in transit
If you receive items that have been damaged in transit from TRCS to you, we are happy to offer you a refund for the cost of the item or an exchange for another item (including associated delivery costs for Australian deliveries, excluding associated delivery costs for international deliveries) if we consider we packed poorly and/or we had not warned you of the items delicacy in the description. If damage was done by Australia Post or similar then we will help you with your insurance claim if you paid for insurance. Please notify TRCS within 3 days of receiving your goods. All returns and exchanges must be accompanied with the original sales receipt and must be returned to us packaged to avoid further damage.
- TRCS will not accept an item for refund or exchange that has been damaged by misuse.
- All refunds will be processed once the item/s have been received by TRCS.
- Your refund payment will be paid in the same manner as your original payment.
- All returns should be sent to The Rock Crystal Shop.
- Please note that any item returned to us must have a Return Authorisation (RA) Number that we will supply.
- If we have authorised a refund for any items ordered apart from any lost, damaged, or incorrect orders, the order may be subject to a restocking fee of up to 20% for returned merchandise in good condition. This will cover the cost of any re-shipping of goods should that be required. (Please note that in most cases, shipping and handling charges cannot be refunded unless the problem is due to our error).